Service Requests

This field is for validation purposes and should be left unchanged.

Contact Information

Company/Organization*

Individual's Full Name*

Email address*

Phone

Job Name/Project Number*

DMG Sales Engineer

Installing Contractor*

Commissioned by (if applicable)

Installation Date

Job Site

In which location/region is your project located?*

Job Site Address

Location*

Address Address Line 2 City State / Province / Region ZIP / Postal Code

Mechanical System Details

Manufacturer*

Please clarify "Other"*

Unit Model*

Unit Serial Number*

Startup Date*

Failure Date*

Reason for Service

Primary Complaint*

Short description (i.e., lobby is too hot, etc.)

Service Details

Have You Contacted The Factory About This Issue?*

Have You Requested Service For This Issue Before Today?*

Additional Information*

Image Upload

Please Include any relevant images to your issue.

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Accepted file types: jpg, jpeg, gif, tiff, pdf, png, mp4, mov, heic, ppt, csv, xlsx, hvc, Max. file size: 300 MB.

Disclaimer

All warranty authorizations are determined by the manufacturer. The customer is liable and may be charged for any costs or charges associated with the warranty process, including any charge backs by for parts determined not to be covered under their written limited warranty.

Additional Information

AAON Controls issues require a case# - Controls Department: 918-382-6450. AAON Warranty Requirements: Serial#, Start-up Date, Failure Reason.
For LG please be sure to have the Serial#, Model# and Case# from LG TSA confirming that they recommended the part/s that need to be replaced, as well as a failure reason. This information does need to be verified before the part can be ordered. All LG Warranty Claims require a case# from LG Tech Support that list the recommendation for replacement parts with the failure reason - LG Tech#: 888-346-1923 ext 3 for TSA